Mister Loyal Limited (Mister Loyal, we, us, our) takes your privacy seriously. This privacy policy explains how we handle your personal information when you shop with us or use our website.  We currently operate in New Zealand and Australia.  You will find ur privacy policy for each below. 

NEW ZEALAND

By visiting our website, purchasing from us, or otherwise providing us with your personal information, you agree to your personal information being handled as set out in this Privacy Policy. If you are accessing our website on behalf of another person or legal entity, you represent and acknowledge that you have the authority to bind that person or legal entity and its affiliates, in which case references to "you" and "your" shall also be a reference to such person, entity and its affiliates.

1. What this Privacy Policy covers

This Privacy Policy explains how we handle your personal information when you buy from us or visit our website.

Use of our website is subject to our Terms and Conditions. To the extent of any inconsistency between this Privacy Policy and the Terms and Conditions, the Terms and Conditions prevail.

2. What information do we collect about you?

Personal information is any information that identifies you as an individual.

We collect the personal information we need to provide you with our products and services. This may include your name, phone number, email address, shipping address, billing address, payment details, and any other information you provide.

We may collect personal information from you:

• When you make a purchase from us
• When you enter information on our website, provide us information over the phone or email, or provide us information through other channels such as social media
• When you enter a contest, participate in a survey, or provide feedback
• From third parties, where authorised by you or permitted by law

We may also collect information about your device and how you use our website. We use this to improve our website and your experience. This information is made anonymous so it cannot be traced back to you.

3. Why we collect your information and how we use it

We collect and use your personal information for various purposes, including:

• To fulfil your orders and provide customer service
• To interact with you through email, social media or other channels, and to deal with your requests, enquiries, or complaints
• To process your payments
• To target our advertising, to identify where products might be of interest to you, and to contact you to let you know how these might benefit you
• To communicate with you (if you opt in) about promotions, new products, or other relevant information
• To inform you where we have made changes to products
• To improve and refine our products and services
• For internal research and development
• To comply with legal obligations
• For other general administrative business purposes and other purposes related to the operation of our business

We may also collect information about you on an aggregated and anonymous basis, for example to conduct internal analysis of traffic patterns in relation to our website, and to administer and improve our services.

You can unsubscribe from our marketing emails at any time. Every email we send includes an unsubscribe link, or you can contact us directly to change your preferences.

4. How we use cookies

We use cookies to improve your browsing experience, remember what's in your cart, and understand how people use our site. You can turn off cookies in your browser settings, but this may affect how our website works for you.

5. When we share your information

We will only share your personal information as described in this Privacy Policy, where the law requires us to, or where you have agreed. We do not sell personal information.

Google Analytics: We use Google Analytics to understand website usage. You can find their privacy policy at Privacy Policy – Privacy & Terms – Google.

Third-party service providers: From time to time, we may need to share your information with third-party service providers (such as payment processors and shipping carriers) who assist in operating our business.

Overseas disclosure: Some of our service providers are located outside New Zealand, including in the United States. This may include overseas fulfilment and logistics providers, as well as international carriers, warehouses, and postal operators involved in storing, transporting, or delivering your order. When we transfer your personal information internationally, we take reasonable steps to ensure recipients protect it with safeguards that are, overall, comparable to those required under the Privacy Act 2020, consistent with Information Privacy Principle 12.

Our service providers process your personal information solely for the purpose of providing services to us, and in accordance with our instructions. We only disclose the personal information reasonably necessary for those providers to perform their functions. We do not allow our third-party service providers to use your information for their own independent purposes. To protect your information, we use contractual arrangements to limit use to specified purposes, require appropriate security and confidentiality protections, and impose notification requirements in the event of a data breach.

Merger or asset sale: We may disclose your personal information if a merger or sale of our assets requires us to share information with a third party. If this were to occur, we would email you and publish a notice of the change of owner on our website.

6. How we keep your information safe

We implement reasonable security measures to protect your personal information, including to safeguard against unauthorised disclosure, use, alteration, or loss. However, no method of transmission over the internet or electronic storage is completely secure. While we cannot guarantee absolute security, we will take reasonable steps to investigate and notify you of any data breach that is likely to cause you serious harm, in accordance with our obligations under the Privacy Act 2020.

7. How long we keep your information

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to meet any legal or regulatory requirements. After that time, we will destroy or de-identify personal information that we no longer require or are no longer required by law to hold.

8. Your rights

You have rights under New Zealand privacy law. You can ask us to show you the personal information we hold about you, and you can ask us to correct or delete it. Contact our Privacy Officer if you want to exercise these rights. In some cases, the law allows us to refuse your request, and we will explain why if this happens.

If we become aware of a privacy breach that is likely to cause serious harm, we will assess and notify you and the Office of the Privacy Commissioner as required by the Privacy Act 2020. We also require our service providers to notify us without undue delay if they become aware of a breach affecting your information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. If we make significant changes to how we handle your information, we will give you reasonable notice on our website and social media before the changes take effect. We suggest you review this Privacy Policy periodically. If you continue to use our website or services after changes are made, you are agreeing to the updated policy. If you do not agree, you can stop using our services at any time.

10. Contact our Privacy Officer

Attention: Privacy Officer
Mister Loyal Limited
ACTIVE CHARTERED ACCOUNTANTS, Level 1, 8 Raroa Road, Hutt Central, 5010, New Zealand
Email: meiken@misterloyal.shop

For more general information regarding privacy in New Zealand, visit the website of the Office of the Privacy Commissioner at www.privacy.org.nz.

Australia

Mister Loyal Limited (New Zealand) (Mister Loyal, we, us, our) takes your privacy seriously. This privacy policy explains how we handle your personal information when you shop with us or use our Australian website (Website).

By visiting our Website, purchasing from us, or otherwise providing us with your personal information, you agree to your personal information being handled as set out in this Privacy Policy. If you are accessing our Website on behalf of another person or legal entity, you represent and acknowledge that you have the authority to bind that person or legal entity and its affiliates, in which case references to "you" and "your" shall also be a reference to such person, entity and its affiliates.

1. What this Privacy Policy covers

This Privacy Policy explains how we handle your personal information when you buy from us or visit our Website.

Mister Loyal provides goods to customers in Australia and New Zealand. Where we carry on business in Australia, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) for our handling of personal information.

Use of our Website is subject to our Terms and Conditions. To the extent of any inconsistency between this Privacy Policy and the Terms and Conditions, the Terms and Conditions prevail.

2. What information do we collect and hold about you?

Personal information is any information that identifies you as an individual, or information from which you can reasonably be identified.

We collect the personal information we need to provide you with our products and services. This may include your name, phone number, email address, shipping address, billing address, payment details, and any other information you provide.

We may collect personal information from you:

• When you make a purchase from us
• When you enter information on our Website, provide us information over the phone or email, or provide us information through other channels such as social media
• When you enter a contest, participate in a survey, or provide feedback
• From third parties, where authorised by you or permitted by law

We may also collect information about your device and how you use our Website. We use this to improve our Website and your experience. This information is made anonymous so it cannot be traced back to you.

You can choose to refuse to supply personal information. Where it is lawful and practicable to do so, you may deal with us anonymously or by using a pseudonym, however we may not be able to provide our services to you.

We do not generally collect sensitive information, being information or opinions about your health, political affiliations, sexual preferences, religious beliefs, racial or ethnic origin, memberships in trade or professional associations or trade unions, criminal record, and biometrics. If we do collect sensitive information, we will do so only where it is necessary for the purpose for which it is being collected and with your consent.

3. Why we collect your information and how we use it

We collect and use your personal information for various purposes, including:

• To fulfil your orders and provide customer service
• To interact with you through email, social media or other channels, and to deal with your requests, enquiries, or complaints
• To process your payments
• To target our advertising, to identify where products might be of interest to you, and to contact you to let you know how these might benefit you
• To communicate with you (if you opt in) about promotions, new products, or other relevant information
• To inform you where we have made changes to products
• To improve and refine our products, services and Website
• For internal research and development
• To comply with legal obligations
• For other general administrative business purposes and other purposes related to the operation of our business

We may also collect information about you on an aggregated and anonymous basis, for example to conduct internal analysis of traffic patterns in relation to our Website, and to administer and improve our services.

Direct marketing: We may use your personal information to send you direct marketing communications about our products, where permitted by law. You can unsubscribe from our marketing emails at any time. Every email we send includes an unsubscribe link, or you can contact us directly to change your preferences.

4. How we use cookies

We use cookies to improve your browsing experience, remember what's in your shopping cart, and understand how people use our Website. You can turn off cookies in your browser settings, but this may affect how our Website works for you.

5. When we share your information

We will only share your personal information as described in this Privacy Policy, where the law requires us to, or where you have provided consent. We do not sell personal information.

Google Analytics: We use Google Analytics to understand Website usage. You can find their privacy policy at Privacy Policy – Privacy & Terms – Google.

Third-party service providers: From time to time, we may need to share your information with third-party service providers (such as payment processors and shipping carriers) who assist in operating our business. Some of our third-party service providers are located outside of Australia, including in the United States. These include overseas fulfilment and logistics providers, as well as international carriers, warehouses, and postal operators involved in storing, transporting, or delivering your order. When we disclose personal information overseas, we take reasonable steps to ensure overseas recipients handle it in accordance with the Australian Privacy Principles, consistent with APP 8. Where an APP 8 exception applies, we may rely on it only where permitted.

Our service providers process your personal information solely for the purpose of providing services to us, and in accordance with our instructions. We only disclose the personal information reasonably necessary for those providers to perform their functions. We do not allow our third-party service providers to use your information for their own independent purposes. To protect your information, we use contractual arrangements to limit use to specified purposes, require appropriate security and confidentiality protections, and impose notification requirements in the event of a data breach.

Merger or asset sale: We may disclose your personal information if a merger or sale of our assets requires us to share information with a third party.

Related entities: We may disclose your personal information within Mister Loyal's group companies.

Regulators or third parties: We may disclose your personal information for the purpose of legal or contractual compliance and/or reporting.

6. How we keep your information safe

We implement reasonable security measures to protect your personal information, including to safeguard against unauthorised disclosure, use, alteration, or loss. Personal information is stored electronically in a secure database where only authorised personnel have access for the purpose of providing you with our services. Access to our secure systems is controlled through a variety of technological processes and internal policies which are updated periodically. We also monitor and audit our information security systems and use security tools such as encryption, security keys, two-factor authentication, and firewalls to protect our systems and your personal information and to identify and manage risk.

However, no method of transmission over the internet or electronic storage is completely secure. While we cannot guarantee absolute security or that unauthorised parties will not gain access to your personal information, we will take reasonable steps to investigate and notify you of any data breach that is likely to cause you serious harm. To the extent permitted by law, we will not have any liability arising from any unauthorised access to your personal information.

7. How long we keep your information

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to meet any legal or regulatory requirements. After that time, we will destroy or de-identify personal information that we no longer require or are no longer required by law to hold.

8. Your rights

Access to personal information

You can request access to your personal information. We will handle requests in accordance with applicable legislation and do our best to respond within 30 days. Access to your personal information may be denied on certain grounds, including if it may have an unreasonable impact upon the privacy of other individuals. If we deny you access, we will provide our reason for doing so in writing.

To request access, contact our Privacy Officer using the details below.

While we do not generally charge for access requests, we may charge a reasonable fee for time and cost if an extended amount of time is required to collate and prepare material for you.

If you are not satisfied with our refusal to grant access, you can contact our Privacy Officer to discuss your concerns, or contact the Australian Information Commissioner.

Correction of personal information

We rely on you to advise us of any changes to your personal information. You may seek to review, edit, correct or delete any personal information you submit to us at any time. We will not be responsible for relying on inaccurate, incomplete or outdated personal information you have previously provided and not updated.

Please contact our Privacy Officer as soon as possible if there are any changes to your personal information or if you believe the personal information we hold about you is not accurate, complete or up-to-date.

Privacy complaints

If you believe your privacy has been interfered with, you may lodge a complaint with our Privacy Officer. We will:

1. Acknowledge your complaint
2. Investigate the complaint
3. Respond to you in writing within a reasonable time

You will need to provide sufficient details regarding your complaint together with any supporting evidence. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our Website. If we make significant changes to how we handle your information, we may give you reasonable notice on our Website and social media before the changes take effect. We suggest you review this Privacy Policy periodically. If you continue to use our Website or services after changes are made, you are agreeing to the updated policy. If you do not agree, you can stop using our services at any time.

10. Contact our Privacy Officer

Attention: Privacy Officer
Mister Loyal Limited (New Zealand)
ACTIVE CHARTERED ACCOUNTANTS,

Level 1, 8 Raroa Road, Hutt Central, 5010, New Zealand
Email: meiken@misterloyal.shop

For more general information regarding privacy in Australia, visit the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.