We aim to make your Mister Loyal experience as seamless as possible — from checkout to delivery.

We ship from both Australia and New Zealand to ensure fast, reliable delivery wherever you are.

Processing & Dispatch

Orders are processed within 1–2 business days (Monday to Friday).

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

New Zealand Delivery

All New Zealand orders are shipped via NZ Post and include tracking.

Shipping Rates

• Free shipping on orders over $100
• $6.95 flat rate (urban delivery)
• $9.95 flat rate (rural delivery)

Estimated Delivery Timeframes

• North Island: 1–3 business days
• South Island: 2–5 business days
• Rural areas: please allow an additional 2–3 business days

Australia Delivery

All Australian orders are fulfilled from our Melbourne warehouse to ensure fast, reliable delivery.

Orders are shipped via Australia Post and include tracking.

Shipping Rates

• Free shipping on orders over $100
• $8.95 standard shipping
• $20 express shipping

Estimated Delivery Timeframes (from dispatch)

• Melbourne (metro): 1–2 business days
• Sydney, Adelaide, Canberra: 2–4 business days
• Brisbane: 3–5 business days
• Perth: 5–7 business days
• Regional areas: please allow an additional 1–3 business days

International Orders

We do not currently offer standard international shipping.

If you are located outside New Zealand or Australia, please contact us at support@misterloyal.shop and we will do our best to assist.

Tracking

All orders include tracking, which will be emailed to you once your order has been dispatched.

Delays & Lost Orders

If your tracking has not updated for 5–7 business days, your parcel may be delayed.

Please contact us at support@misterloyal.shop, and we will investigate with the carrier on your behalf.

Returns

We want you to love your Mister Loyal products. If something isn't right, we're here to help.

Change of Mind

We accept returns for change of mind within 30 days of delivery, provided the item is:

• Unused
• In its original condition
• In original packaging

Return shipping costs are the responsibility of the customer.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us at support@misterloyal.shop within 7 days of delivery.

We will arrange a replacement or refund where applicable.

Exchanges

We don't offer direct exchanges.

If you'd like a different item, simply return your original order and place a new one — we'll guide you through the process once your return is approved.

How to Start a Return

To start a return, email support@misterloyal.shop with:

• Your order number
• A brief description of the issue (if applicable)

We'll guide you through the next steps.

Refunds

Once your return is received and inspected, refunds will be processed to your original payment method.

Please allow up to 5 business days for the refund to appear, depending on your bank or payment provider.

Questions

If you have any questions, contact us at support@misterloyal.shop and we'll get back to you within one business day.