Yes — Afterpay is available for customers in New Zealand and Australia.

Some payment options appear depending on your device, browser, or location. If you’re
having trouble, try a different browser or contact us and we’ll help.

If you're experiencing issues at checkout, try refreshing the page or using a different browser or device. If the issue continues, contact us and we’ll help you complete your order.

We process orders quickly to ensure fast dispatch. Once an order has been placed, we can’t guarantee changes or cancellations. If you’ve made a mistake, contact us as soon as possible and we’ll do our best to help before your order ships.

We currently ship within New Zealand and Australia. If you're located elsewhere, please contact us for a custom shipping quote - support@misterloyal.shop

Orders are usually dispatched within 1–2 business days.
Estimated delivery times:
– North Island: 1–3 business days
– South Island: 2–5 business days
– Rural addresses: please allow an additional 2–3 days

We offer free shipping on New Zealand orders over $100.
For orders under $100:
– Urban delivery: $10
– Rural delivery: $12

Orders are processed within 1–2 business days (Monday to Friday). Orders placed on weekends or public holidays are processed the next working day.

Yes — once your order has been dispatched, you’ll receive a tracking link by email.

If your order hasn’t arrived within 7 days of the expected delivery timeframe, please contact us and we’ll work with the courier to resolve it.

Yes, you can return your item within 30 days if it’s unused and in its original packaging. Return shipping costs are your responsibility, and original shipping costs are not refunded. Sale items are not eligible for change-of-mind returns.

We’ll fix it. If you receive the wrong product, we’ll refund the full purchase price and cover all shipping costs.

Please contact us with your order details and a photo of the issue. We’ll arrange a replacement or refund in line with your rights under the Consumer Guarantees Act.

Email us at support@misterloyal.shop with your order number and reason for return. We’ll provide return instructions once approved. Please don’t send items back without contacting us first.

For change-of-mind returns, return shipping is the responsibility of the customer. If your item is faulty or incorrect, we’ll cover return shipping

Refunds are processed within 5 working days of approval and returned to your original payment method.

We don’t offer direct exchanges. If you need a different item, please return the original and place a new order.

Yes, all materials are food-grade and designed specifically for safe, everyday use with pet food.

Yes — all materials are food-grade and designed specifically for safe, everyday use with pet food.

All products are made from premium, food-grade materials and are BPA-free.

Please see our size guide here:

Please email us. We aim to respond to all enquiries within 1 business day, and we always prioritise our customers as quickly as possible.
Email us at support@misterloyal.shop.

Some payment options appear depending on your device, browser, or location. If you’re
having trouble, try a different browser or contact us and we’ll help.

If you're experiencing issues at checkout, try refreshing the page or using a different browser or device. If the issue continues, contact us on support@misterloyal.shop and we’ll help you complete your order.

We process orders quickly to ensure fast dispatch. If your order hasn’t been shipped yet, email us at support@misterloyal.shop as soon as possible and we’ll do our best to help.

We ship Australia-wide, including metro and regional areas.

Orders are processed within 1–2 business days (Monday to Friday). Orders placed on weekends or public holidays are processed the next working day.

Metro areas: 2–5 business days

Regional areas: 3–8 business days

Free shipping on orders over $100

$10 flat rate shipping for all of Australia

Yes — all orders include tracking. You’ll receive a confirmation email with tracking details once your order has been dispatched.

If your order hasn’t arrived within 7 days of the expected delivery timeframe, please contact us and we’ll work with the courier to resolve it.

Yes, you can return your item within 30 days if it’s unused and in its original packaging. Return shipping costs are your responsibility, and original shipping costs are not refunded. Sale items are not eligible for change-of-mind returns.

We’ll fix it. If you receive the wrong product, we’ll refund the full purchase price and cover all shipping costs.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

Email us at support@misterloyal.shop with your order number and reason for return. We’ll provide return instructions once approved. Please don’t send items back without contacting us first.

For change-of-mind returns, return shipping is the responsibility of the customer. If your item is faulty or incorrect, we’ll cover return shipping

Refunds are processed within 5 working days of approval and returned to your original payment method.

We don’t offer direct exchanges. If you need a different item, please return the original and place a new order.

Yes, all materials are food-grade and designed specifically for safe, everyday use with pet food.

Yes — all materials are food-grade and designed specifically for safe, everyday use with pet food.

All products are made from premium, food-grade materials and are BPA-free.